Question 1

What does a restaurant actually gain by choosing WIZZMARK?

Accepted Answer

WIZZMARK helps restaurants serve faster, turn tables more efficiently and reduce order mistakes because guests place orders directly from the menu they see on their phone. It also supports a higher average basket through upsell moments, happy-hour pricing, coupon campaigns and loyalty flows on eligible plans. Managers get clearer operational data instead of relying only on instinct, while guests can browse the menu in four languages without waiting for a printed menu. For many venues, that combination improves both the guest experience and the team’s pace during busy service.

Question 2

How does the system work from the guest’s point of view?

Accepted Answer

Each table gets its own QR code or NFC tag. The guest scans or taps, opens the restaurant’s menu on their phone, places an order and the kitchen or service team sees it immediately in the panel. When the table is ready to close, the guest can request the bill and complete payment with the available method. The same activity then feeds into the venue’s analytics and operational reports.

Question 3

How long does setup take?

Accepted Answer

A first menu can usually be set up in about 10 minutes if the items and prices are ready. The restaurant team can create tables from the panel and print QR or NFC stands directly from the same workspace. If you want help with menu digitisation or launch preparation, we can handle that as a paid onboarding extra. The goal is to keep the first rollout practical, not heavy.

Question 4

How do we get started?

Accepted Answer

Request a demo with the form on this page. We show you the product on a short call, set up your account, help you load your menu and tables and train your team. Your account goes live as soon as the first payment is confirmed — there is no self-service sign-up, every restaurant gets a personal onboarding.

Question 5

How do payments work and who handles the card infrastructure?

Accepted Answer

Cash payments are confirmed by staff in the panel. Card payments are handled through certified providers such as cPay/CaSys and Stripe, depending on the setup chosen for the venue. Card details never touch WIZZMARK servers, and receipts can be delivered by e-mail when the payment flow supports them. Stripe rollout is in progress, so we are explicit about where it is already available and where it is still marked as coming soon.

Question 6

How is restaurant and guest data protected?

Accepted Answer

The platform runs over HTTPS, keeps tenants isolated from each other and applies role-based access so each staff member sees only the tools they need. Sensitive account credentials are stored as hashed passwords rather than plain text. Key actions are written to an audit trail, which is important for accountability in busy teams. Daily database backups are part of the operating routine so recovery is possible if something goes wrong.

Question 7

What kind of technical support is included?

Accepted Answer

Restaurants can reach us through in-panel tickets and by e-mail. Starter includes standard support, Pro includes priority support and Enterprise includes dedicated support with SLA terms agreed during onboarding. We keep the support path straightforward so teams know where to ask and what response level to expect. If an issue needs product-side intervention, it goes directly to the engineers who maintain the platform.

Question 8

Can WIZZMARK be customised for our way of working?

Accepted Answer

Yes. The platform already includes a self-service theme editor for supported plans, so restaurants can adjust colours, fonts and visual presentation without waiting for development work. If you need a deeper integration, a custom workflow or a branded guest experience outside the standard scope, we quote that separately as custom development. Those changes are delivered by the same team that ships the core platform.

Question 9

How do subscriptions and cancellations work?

Accepted Answer

There is no long-term contract. You choose monthly or yearly billing, and you can stop renewing from the billing page at any time. Access continues until the end of the paid period, so the restaurant has time to wrap up and export its data.

Question 10

Can we use WIZZMARK for more than one branch?

Accepted Answer

Yes, multi-branch use is supported on the appropriate plans. That means you can manage several venues on the same platform while still keeping access, menus and reporting separated where needed. For restaurant groups, this matters because standardisation and local control have to coexist. If your rollout is larger or more specific, Enterprise gives the most flexibility.

Question 11

Which languages does the product support?

Accepted Answer

The marketing site and product are already prepared for Macedonian, Albanian, Turkish and English. That helps restaurants serve both local guests and international visitors from the same digital menu. Teams can keep one operational system while offering a more accessible guest experience. Additional localisation work can also be discussed if a rollout needs it.

Question 12

Do we need special hardware before we can use it?

Accepted Answer

No specialised hardware is required to start. A restaurant mainly needs printed QR codes or NFC stands for tables and an existing device for the admin panel or kitchen view. The system is intentionally designed so venues can launch with minimal operational disruption. If you later want a more tailored physical setup, we can advise on that separately.

Question 13

Can our team update the menu and prices on its own after launch?

Accepted Answer

Yes, that is part of the product. Staff with the right permissions can update menu items, availability, pricing, happy-hour rules and visual presentation from the panel without waiting for a developer. Changes are meant to go live quickly, which is especially important for daily specials and stock changes. The goal is to keep control with the restaurant team.

Question 14

Who owns the data and content we add to the platform?

Accepted Answer

Your restaurant keeps ownership of its menu content, operational data and business records. Before leaving the platform, you should export the data you need so your team retains a clean handover. We do not position the product as a lock-in tool. The focus is on being useful enough that restaurants choose to stay.

Scan. Order. Pay.The smart table for every restaurant.

Everything a modern venue needs

QR & NFC menu

Secure payments

Live order screen

Your brand, your menu

Teams and roles

Analytics & reports

Operational control that keeps revenue moving

Live revenue and service statistics

Product signals and stock alerts

Happy-hour and day-based discounts

Loyalty tiers and guest scoring

Campaigns that are easy to control

Occupancy and busy-hours heatmap

Staff performance reporting

Guest feedback and rating analysis

Preparation and service-time visibility

Inventory-aware availability

Multi-branch control from one place

From table to paid in three steps

Scan

Order

Pay

Clear pricing for venues that plan ahead

Starter

Pro

Enterprise

Everything side by side

Expand when you need more

Extra branch

Extra staff pack

Onboarding & menu digitisation

Custom development

Answers for owners, managers and launch teams

Request a demo and a quote

Feature	Starter	ProMost popular	Enterprise
Capacity
Included branches	1	3	Unlimited
Included tables	15	75	Unlimited
Included staff accounts	5	25	Unlimited
Included menu items	100	500	Unlimited
Multi-language menu	Yes	Yes	Yes
Ordering & payments
QR & NFC ordering	Yes	Yes	Yes
Cash payments	Yes	Yes	Yes
Card payments	Yes	Yes	Yes
Refund support	Yes	Yes	Yes
Stock tracking & sold-out labels	Yes	Yes	Yes
Happy-hour / day-based discounts	Yes	Yes	Yes
Theme templates	Yes	Yes	Yes
Custom theme editor	No	Yes	Yes
Growth
Coupon campaigns	No	Yes	Yes
First-order discount	No	Yes	Yes
Refer-a-friend campaigns	No	Yes	Yes
Loyalty program	No	Yes	Yes
Insights
Live core statistics	Yes	Yes	Yes
Best and least-selling products	Yes	Yes	Yes
Advanced analytics breakdowns	No	Yes	Yes
Staff performance reports	No	Yes	Yes
Guest feedback insights	Basic average rating	Full rating analysis	Full rating analysis
CSV exports	No	Yes	Yes
Support
Support level	Email support	Priority support	Dedicated support & SLA
Dedicated SLA	No	No	Yes
White-label guest menu	No	No	Yes
Stripe Connect platform fee	1%	0.5%	0%